FAQs
Ordering
Q: How do I place an order?
A: Browse our collection, add your favorite items to your cart, and proceed to checkout. You can pay using all major credit cards, PayPal, and other payment options offered at checkout.
Q: Can I make changes to my order after placing it?
A: Once an order is processed, we cannot make changes. However, please contact us at contactus@baddiemobb.com as soon as possible if you need assistance.
Q: Do you offer gift cards?
A: Yes! Baddie Mobb gift cards are available in various denominations and make a perfect gift for any occasion. Gift cards are delivered digitally.
Shipping
Q: How long does it take to process and ship my order?
A: Orders are typically processed within 2-3 business days. Shipping times vary depending on the shipping method chosen at checkout.
Q: Do you ship internationally?
A: Currently, we only ship within the United States. International shipping is in the works, so stay tuned for updates!
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking number. Use this number to check your package’s status and estimated delivery date.
Returns & Exchanges
Returns & Exchanges
Q: What is your return policy?
A: All sales are final. Due to the nature of our products, we are unable to accept returns or exchanges once an order is placed. Please carefully review your order before completing your purchase.
Q: What if my item arrives damaged or incorrect?
A: In the rare event that you receive a damaged or incorrect item, please contact us at contactus@baddiemobb.com within 48 hours of delivery. We will work with you to resolve the issue as quickly as possible.
Thank you for understanding our policy. If you have any questions prior to ordering, please reach out to our customer service team at contactus@baddiemobb.com for assistance.
Products
Q: Are Baddie Mobb hair extensions real human hair?
A: Yes! Our extensions are made from 100% high-quality human hair for a natural look and feel.
Q: How long do the extensions last?
A: With proper care, our extensions can last 6-12 months or more. Be sure to follow our care instructions for the best results..
Customer Support
Q: How can I contact Baddie Mobb customer service?
A: You can reach us via email at contactus@baddiemobb.com . We’re here to help with any questions or concerns.
Q: What are your customer service hours?
A: Our customer support team is available Monday-Friday, 9 AM - 5 PM EST. We strive to respond within 1-2 business days.
Thank you for choosing Baddie Mobb! We’re here to help make your shopping experience as seamless as possible. For further assistance, feel free to reach out to our customer service team.